Reference

How mekar111 Sets Out Its Legal Conditions

Our legal terms define what you agree to when you open an account, fund it via DANA, OVO, or GoPay, and use any part of the platform.

Account TermsJurisdiction ConditionsDANA, OVO, GoPay Wallet RulesPrivacy and Data HandlingPolicy Updates
mekar111 How mekar111 Sets Out Its Legal Conditions
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, how a DANA or OVO transaction is recorded, or how to request a policy document, our support team handles those enquiries directly. Players in Depok can reach us through the same channels as anyone else — no region-specific routing needed.

Live Chat Open the chat widget from your account dashboard. Our team picks up legal and policy queries, including wallet-dispute questions, through this channel.
Email Support Send your legal query to our support email address, found in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.
Account Help Centre The Help Centre in your account portal contains the current version of our terms, policy change notices, and answers to common jurisdiction and eligibility questions.
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Account security and data handling sit at the core of what we owe you under our legal terms. Here is how we approach each area in practice, not in abstract policy language.

Data Retention

We retain your account data — including wallet transaction records for DANA, OVO, and GoPay — for the period required by our operational and jurisdictional obligations, then delete or anonymise it.

Cookie and Session Handling

We use session cookies to keep your account active during a login. Analytics cookies help us understand how the platform performs. You can manage cookie preferences from your browser settings at any time.

Account Access Controls

Your account is protected by an OTP-verified login step. If you notice unrecognised access, use the account-lock option on the login screen and contact support immediately via live chat.

Requesting Changes to Your Data

You may request a copy of your account data, ask us to correct inaccurate details, or request deletion where local law permits. Submit these requests through the Help Centre or via email support.

Common Questions About Our Legal Terms

These are the questions we see most often about how our legal terms apply to accounts in Indonesia. If yours is not covered here, contact support directly.

Yes. Opening an account and using the platform — including funding it via DANA, OVO, or GoPay — means you accept the current terms. Eligibility depends on local law in your region.

We notify you at your registered contact before any change takes effect. Continuing to use the platform after that notification counts as acceptance of the updated terms.

Submit your request through the Help Centre or via email support. Include your registered wallet type — DANA, OVO, or GoPay — so we can pull the correct transaction records for you.

Yes, where local law permits deletion. Send a written request through email support or the Help Centre. We will confirm what can be removed and what must be retained under our operational obligations.

We refer to the transaction log attached to your account, which records wallet type, reference number, amount, and timestamp. DANA, OVO, and GoPay each generate their own reference that we cross-check during dispute review.

Availability depends on local law and eligible regions. You confirm at registration that access is permitted in your area. We do not make region-wide availability promises outside of what local law allows.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.